Customer service at Luko: in search of the stars

Our ambition? To offer you the best possible service: available, fast and caring. And to achieve this, we measure our customers' satisfaction as closely as possible, using various indicators.

A customer service that really cares

Every time a conversation is opened or a claim is closed, we look at how long it took us to get you a solution, but also at the quality of the response we gave you. And every month, we share our performance numbers with you below.

April May June 92% 94% 90% % of scores above 4 out of 5
Source: Looker Luko 2022
April May June 90s 88s 75s Average response time on online chat
Source: Looker Luko 2022

NPS of the month

0

-4 pts vs last week

Source: Looker Luko 2022

4.1/5

2409 avis vérifiés par ses clients

Direct Assurance
AXA
Macif
Groupama

At your service, 7 days a week

We have a team of 20+ people, available from 8am to 9pm on weekdays and 10am to 8pm on weekends to advise you when you are available, and process each request quickly and well.

What if you made up your own mind?

At Luko, you can subscribe in 2 minutes and cancel whenever you want: all our contracts are 100% commitment-free.