Publisher of the website

This website is published by Luko Cover, a simplified joint-stock company with 500,000 euros in capital, and is registered with the registre du commerce et des sociétés of Paris under the number 837 821 149 00015, whose head office is located at 91, rue du Faubourg Saint Honoré , 75008 Paris.

Company Individual VAT Identification Number: FR41837821149

Director of Publication: Raphael Vullierme
Publication Manager: Benoit Bourdel
Contact Address: 91, rue du Faubourg Saint Honoré , 75008 Paris

Luko in an insurance intermediary registered under n° 18002431 with l’ORIAS.
Luko is also subject, within their scope of activity, to the control of the ACPR (Autorité de Contrôle Prudentiel et de Résolution) which is located 4, Place de Budapest 75436 Paris Cedex 9 - https://acpr.banque-france.fr/

Regulated by the Code des Assurances, Luko Cover SAS has taken out professional liability insurance and a financial guarantee in accordance with articles L.530.1 et L.530.2 of the Code des Assurances :

• Professional civil liability underwritten by LLOYD’S de Londres (AFB 623 / 2623), Beazley Solutions Ltd, 1 Rue St Georges, 75009 Paris. Police numéro : WBRCIAAP4482
• Financial guarantee underwritten by LLOYD’S de Londres (AFB 623 / 2623), Beazley Solutions Ltd, 1 Rue St Georges, 75009 Paris. Police numéro : BGGFIAAP0075

As an insurance intermediary and co-designer, Luko does not provide a benchmark service based on an unbiased analysis of different insurance offers available on the market. Luko  offers a exclusively single insurance offer. The remuneration of the intermediary is a commission on the insurance premium. Luko does not have any capital link with mutuals and insurance companies or any other commercial agent on the site.

Host of the website

the website luko.eu and Luko's services are hosted by:

• On data centers in Europe (Ireland and Germany) from Amazon Web Services (AWS).
  Amazon Web Services Inc.
  410 Terry Avenue North
  Seattle, WA 98109-5210, USA
  http://aws.amazon.com
• On Webflow, Inc. servers
  Webflow, Inc.
  398 11th Street, 2nd Floor
  San Francisco, CA 94103, USA
  http://webflow.com

Collection and use of personal data

Internet users are informed that the collected personal information can be the subject to computerized processing, and this data can be gathered in the form of a file and that in accordance with the French "Loi Informatique et Libertés", one has the right of access, rectification and opposition regarding the data which concerns them.

To get more details about the use of your personal data by Luko and your rights on this data, please read our Data Privacy Policy.

Cookie Policy

You can read our dedicated page regarding cookie use right over here.

Intellectual property

Any total or partial representation of this site by any person whatsoever, without the explicit permission of the publisher of the site is prohibited and constitutes an infringement punishable by articles of the Code de la propriété intellectuelle.

Complaints

Luko has the aim to bring you the best quality of service at all times. We remain attentive to any complaints.

What are the stages of a complaint?

1ʳᵉ step:

Tell us in detail what's wrong by answering this dedicated form. We undertake to acknowledge receipt within 24 hours. Then within 5 working days, the most appropriate advisor will get back to you.

2ᵉ step:

If you are still not satisfied with our response or solution, you can contact our complaints department by sending an email to reclamations@luko.eu or by post to the following address:

Service réclamation Luko 91, rue du Faubourg Saint Honoré 75008 Paris

We undertake to acknowledge receipt of your letter within 48 hours by email, then to provide you with a clear and detailed response within 30 days.

3ᵉ step:

If, after 60 days, no solution has been found, or a misunderstanding or disagreement persists, you can appeal to the Médiateur de l'Assurance, an external and totally independent figure.

To find out more about complaints, read this article in French.